FAQ's of Plaza Mar
A. Plaza Mar is like a hotel, there is someone at the front desk 24 hours a day and they will check you in and give you the keys. There is a small refundable deposit for the keys.
A. There is maid service 3 times a week at Plaza Mar. Maids do not do dishes or personal laundry. Sheets are changed once a week, towels are changed if they are left on the bathroom floor.
A. Please contact the front desk there is some one there 24 hours a day and they will arrange to fix any problems you are having.
A. The deposit or payments is non-refundable unless I can re-rent the days. If you do cancel and I do re-rent the days I would refund your deposit or payments less 25%. I highly recommend Trip Cancelation / Travel Insurance you can see more information here: https://puerto-vallarta-rentals.com/travelguard/
Cancellation of ANY RESERVATION OVER A HOLIDAY (Thanksgiving, Christmas, New Year’s, Easter and Mexican Semana Santa) is non-refundable unless the property is rebooked for the EXACT period in which case all monies received will be refunded less 20% administrative charge.
A. Each condo comes with sheets and bath towels, beach towels are not provided. It would be best if you bring your own Beach or Pool Towel.
A. There is a phone in each condo, and there is a charge for local calls, please ask the rate at the front desk.
A. Plaza Mar has computers in the lobby that you can use for a small hourly charge. There is WiFi (wireless internet) in each condo free of charge.
A. There is a washer and dryer on the roof by the pool so you can sit by the pool while you are washing your close. There is a small charge to use the washer and dryer, you would make an appointment and pay at the front desk. Each condo has an Iron and there is an ironing board in the room by the washers and dryers.
A. Sorry but no beach towels are provided, None of the towels or linens are allowed out of each condo. It would be best if you bring your own Beach or Pool Towel.
A. Mexico uses the same voltage and electrical plugs as the USA. No adaptors or converters are necessary.
A. Normally the bookings at Plaza Mar are back to back so the maids need to get in to the condo and clean. You are required to check out at 11AM. You can leave your luggage at the front desk till it is time to go to the airport, you can use the pool area during this time. You can check in to Plaza Mar before 3PM and if the condo is clean you will be free to go to the condo. If the condo is not clean you are free to leave your luggage at the front desk and use the pool area.
A. Plaza Mar is about 4 miles from the airport a cab will cost $20.00 – $25.00 from the airport to Plaza Mar and about $10.00 – $15.00 from Plaza Mar to the airport.
A. Plaza Mar his an iron gate that you have to be buzzed into. Simply ring the buzzer and the front desk will buzz you in. Each condo has a iron gate. When you leave the condo it is best that you lock the gate as it is more secure than the wood door.
A. There is underground parking at Plaza Mar for $2.00 a day payable at the front desk of Plaza Mar. Parking is on a first come first serve bases. There is normally street parking close to Plaza Mar for free.